PRIVACY POLICY

At CASA DI BIZ, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, process, store and protect information when you visit our website, submit an enquiry or communicate with our business.

This policy applies to visitors, prospective customers, business representatives and other individuals who interact with CASA DI BIZ through our website.

1. About CASA DI BIZ

CASA DI BIZ is a UAE-registered business specialising in bespoke luxury packaging and customised packaging solutions for businesses and brands.

For the purposes of this Privacy Policy, “CASA DI BIZ”, “we”, “us” and “our” refer to the business operating under the CASA DI BIZ name.

We handle personal information in accordance with applicable data protection requirements, including the UAE Personal Data Protection Law where applicable.

2. Information We Collect

We may collect information that you voluntarily provide when contacting us, submitting an enquiry or requesting information about our products and services.

This information may include:

Personal and Business Information

• Full name.
• Company or business name.
• Business email address.
• Contact telephone number.
• Country, city or business location.
• Job title or professional role, where provided.

Enquiry and Project Information

• Product interests and packaging requirements.
• Customisation preferences.
• Requested quantities and specifications.
• Messages, questions and correspondence.
• Logos, artwork, reference photographs and files voluntarily submitted.

Technical Information

When you visit our website, certain technical information may also be collected, depending on the technologies and services being used.

This may include:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Pages visited and navigation activity.
• Referring website or source.
• General website interaction and performance information.

3. How We Collect Information

We may collect information through:

• Contact and enquiry forms on our website.
• Email correspondence.
• Telephone or WhatsApp communications.
• Business meetings and customer interactions.
• Website analytics and technical technologies.
• Other communication channels through which you voluntarily contact us.

We only seek information that is reasonably relevant to our business activities and the purposes described in this policy.

4. How We Use Your Information

We may use collected information for legitimate business and operational purposes, including:

• Responding to product enquiries and quotation requests.
• Understanding your packaging requirements.
• Preparing quotations and proposals.
• Communicating about customisation, samples and orders.
• Managing customer and business relationships.
• Coordinating production and delivery arrangements.
• Improving website content, functionality and user experience.
• Monitoring website performance and visitor activity.
• Maintaining business and transaction records.
• Protecting our website and business against fraud, misuse and security threats.
• Meeting applicable legal and regulatory obligations.

Where required, we will obtain consent or rely on another lawful basis permitted by applicable data protection law.

5. Website Analytics

CASA DI BIZ uses Vercel Web Analytics to understand website traffic and monitor website performance.

Analytics technologies may process information relating to website visits, browser types, device categories, page views and general visitor interactions.

We use this information to:

• Understand how visitors use our website.
• Identify frequently visited pages.
• Evaluate website performance.
• Identify technical issues.
• Improve the website experience.

The information available to us depends on the analytics configuration and the service provider's processing practices.

For more information about Vercel's services and data practices, please refer to Vercel's official privacy information.

We do not intentionally use website analytics to identify individual visitors personally.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, security, performance measurement and other permitted purposes.

The specific technologies used may depend on the website configuration and third-party services integrated into the website.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

Where applicable law requires consent before particular cookies or tracking technologies are used, we will seek the required consent.

7. Sharing of Information

CASA DI BIZ does not sell or rent personal information to third parties.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Website hosting and infrastructure providers.
• Website analytics providers.
• Email and communication service providers.
• Technical support and website maintenance providers.
• Professional advisers, auditors and legal representatives.
• Government authorities and regulatory bodies where required by law.

Where third parties process information on our behalf, we take reasonable steps to ensure that appropriate privacy and security arrangements are maintained.

8. International Data Transfers

CASA DI BIZ operates in the United Arab Emirates and may use service providers that process or store information in other countries.

Where personal information is transferred outside the UAE, we will take appropriate steps to ensure that such transfers comply with applicable data protection requirements and that required safeguards are in place.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Accidental loss or destruction.
• Unauthorised disclosure.
• Alteration or misuse.
• Other security threats.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the enquiry or business relationship.
• Whether an order or commercial transaction takes place.
• Applicable accounting and recordkeeping obligations.
• Legal and regulatory requirements.
• The need to resolve disputes or protect legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable UAE data protection law, you may have certain rights regarding your personal information.

These may include:

• The right to request access to personal information held about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information where legally permitted.
• The right to request restriction or cessation of certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to raise concerns or submit a complaint regarding the handling of your personal information.

Requests can be submitted using the contact details provided in this policy.

We may need to verify your identity before processing certain requests. Some requests may be subject to legal exceptions or limitations.

12. Third-Party Websites and Services

Our website may contain links to external websites, platforms or services.

These third-party websites operate independently and may have their own privacy policies and data handling practices.

CASA DI BIZ is not responsible for the privacy, security or content of external websites.

We encourage visitors to review the relevant privacy policies before providing personal information to third-party services.

13. Children's Privacy

Our website and services are primarily intended for businesses, professional customers and organisations.

We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

CASA DI BIZ may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, service providers or applicable legal requirements.

Any updated version will be published on this page with a revised last-updated date.

We encourage visitors to review this page periodically to remain informed about how their information is handled.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is processed, please contact us.