TERMS & CONDITIONS

Welcome to CASA DI BIZ. These Terms & Conditions govern your access to and use of the CASA DI BIZ website, including its content, product information and business enquiry services.

By accessing or using this website, you acknowledge that you have read and understood these Terms & Conditions. If you do not agree with them, please discontinue using the website.

1. About CASA DI BIZ

CASA DI BIZ is a UAE-registered business specialising in bespoke luxury packaging, premium boxes, paper bags, gift packaging and customised packaging solutions.

Throughout these Terms & Conditions, the expressions “CASA DI BIZ”, “we”, “our” and “us” refer to the business operating under the CASA DI BIZ name.

Our website is intended to introduce our products, collections, materials and customisation capabilities and to facilitate business enquiries from prospective customers.

2. Website Usage

You may access and use this website for lawful purposes, including browsing our products, reviewing our collections and submitting business enquiries.

You agree not to:

• Use this website for any unlawful, fraudulent or misleading purpose.
• Attempt to gain unauthorised access to the website, its servers or related systems.
• Upload or transmit viruses, malicious code or harmful software.
• Copy, reproduce or commercially exploit website content without written permission.
• Interfere with the website's security, functionality or normal operation.
• Submit false, misleading or unauthorised information through our enquiry channels.

We reserve the right to restrict access to the website where misuse or a violation of these Terms is identified.

3. Products and Product Information

CASA DI BIZ makes reasonable efforts to ensure that the product descriptions, photographs, specifications and other information displayed on the website are accurate and up to date.

However, visitors should be aware that:

• Product photographs are representative and may differ slightly from the final manufactured product.
• Colours and finishes may appear differently depending on screen settings and display devices.
• Natural and manufactured materials may have variations in texture, appearance and finish.
• Dimensions, material specifications and customisation options are subject to confirmation.
• Product availability and specifications may change without prior notice.

Final product specifications will be determined by the approved quotation, sample, artwork or written order confirmation.

4. Customisation and Bespoke Packaging

CASA DI BIZ specialises in customised packaging solutions designed around individual business requirements.

Customisation may include:

• Product dimensions and structural design.
• Materials, textures and finishes.
• Colours and surface treatments.
• Printing, embossing, debossing and branding.
• Logos, artwork and other visual elements.
• Packaging quantities and configurations.

Customers are responsible for reviewing and approving the final designs, artwork, specifications and samples before production begins.

Any changes requested after approval may affect production schedules, pricing and delivery arrangements.

5. Enquiries and Quotations

Submitting an enquiry through our website does not constitute a confirmed order or create an obligation for CASA DI BIZ to supply products.

Quotations are prepared based on the information and specifications provided by the customer.

Unless otherwise stated in the quotation:

• Prices are subject to confirmation.
• Minimum order quantities may apply.
• Customisation costs may vary according to the selected materials, finishes and production requirements.
• Quotations may have a specified validity period.
• Changes to specifications may require a revised quotation.

A business order will be considered accepted only after the relevant commercial terms and order details have been confirmed in writing by CASA DI BIZ.

6. Pricing and Payment

All prices, currencies, applicable taxes, payment schedules and other commercial terms will be communicated through the relevant quotation or order documentation.

Payment terms will be agreed between CASA DI BIZ and the customer before production or fulfilment begins.

Where applicable, production may commence only after receipt of the agreed advance payment, artwork approval or other required confirmation.

Any applicable VAT, customs duties, import charges or other government levies will be handled in accordance with the applicable laws and the agreed transaction terms.

7. Production and Order Processing

Production timelines depend on factors including:

• Order quantity and complexity.
• Material and component availability.
• Customisation and finishing requirements.
• Artwork and sample approval.
• Production capacity.
• Other operational or external circumstances.

Any production timeline communicated to a customer is an estimate unless expressly confirmed otherwise in a written agreement.

We will make reasonable efforts to communicate significant changes affecting an agreed production schedule.

8. Delivery and Shipping

Delivery arrangements will be agreed separately for each order.

Delivery terms may depend on the customer's location, order size, shipping method and destination requirements.

Shipping costs, delivery timelines, customs duties, import charges and other applicable expenses will be communicated or agreed through the relevant quotation or order confirmation.

Customers are responsible for providing accurate delivery information and any documentation reasonably required for successful delivery.

9. Cancellations, Returns and Product Issues

Because many CASA DI BIZ products are manufactured or customised according to individual customer specifications, cancellation, return and replacement arrangements may differ from those applicable to standard off-the-shelf products.

Any cancellation request must be submitted in writing and will be assessed according to the production stage and agreed order terms.

Where a customer identifies a product defect, damage or material discrepancy, the customer should notify CASA DI BIZ promptly and provide reasonable supporting information, including photographs where appropriate.

We will review reported issues and determine an appropriate resolution in accordance with the agreed order terms and applicable UAE law.

Nothing in this section limits any mandatory rights or remedies available under applicable law.

10. Intellectual Property

All website content, including text, images, photographs, logos, graphics, illustrations, product presentations, layouts and designs, is owned by CASA DI BIZ or used under appropriate permission, unless otherwise stated.

You may not reproduce, distribute, modify, publish or commercially use any website content without prior written authorisation from the relevant rights holder.

All third-party trademarks, logos and brand names remain the property of their respective owners.

Customers who submit logos, artwork, images or other intellectual property for custom packaging confirm that they have the necessary rights and permissions to use and provide those materials for the requested purpose.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These links are provided for convenience and informational purposes. CASA DI BIZ does not control or accept responsibility for the content, security, availability or privacy practices of external websites.

Accessing third-party websites is at your own discretion and subject to their respective terms and policies.

12. Privacy and Data Protection

Your use of this website is also subject to our Privacy Policy.

The Privacy Policy explains how CASA DI BIZ collects, uses, stores and protects personal information submitted through the website or collected through permitted website technologies.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

13. Website Availability and Disclaimer

We aim to keep our website accessible and functioning properly. However, we do not guarantee uninterrupted availability or that the website will always be free from errors, technical issues or interruptions.

Website information is provided for general informational and business enquiry purposes. It does not constitute a binding quotation, product guarantee or confirmed commercial offer unless expressly agreed in writing.

Nothing in these Terms excludes any warranty, right or obligation that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, CASA DI BIZ shall not be liable for indirect or consequential losses arising solely from the use of, or inability to access, this website.

Any liability relating to a specific product order or commercial transaction will be governed by the applicable quotation, purchase order or separate written agreement, together with applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

15. Changes to These Terms

CASA DI BIZ reserves the right to update these Terms & Conditions when necessary to reflect changes in our website, business operations or applicable legal requirements.

Updated versions will be published on this page with a revised last-updated date.

Visitors are encouraged to review this page periodically.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of the relevant UAE jurisdiction, subject to applicable mandatory laws and any valid dispute resolution agreement.

17. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact: